At Otis Roamer, we are committed to delivering your outdoor gear and accessories promptly and reliably. Please review our shipping policy below for information regarding delivery times, shipping options, and more.
1. Shipping Destinations
We currently ship to all 50 U.S. states, U.S. territories, and APO/FPO addresses. International shipping is available to select countries.
2. Processing Time
Orders are typically processed within 1–2 business days (excluding weekends and holidays). During peak seasons or promotional periods, processing times may be slightly extended.
3. Shipping Methods & Delivery Times
We offer the following shipping options:
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Standard Shipping (3–7 business days)
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Expedited Shipping (2–3 business days)
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Overnight Shipping (1 business day)
Note: Delivery times are estimates and may vary due to carrier delays, weather, or high order volume.
4. Shipping Rates
Shipping costs are calculated at checkout based on order size, weight, destination, and chosen shipping method. Free standard shipping is offered on orders over 75 Euros within the continental U.S.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor delivery status.
6. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at [email protected] within 7 days of the delivery date. We will work with the carrier to resolve the issue promptly.
7. International Shipping
Customs fees, import duties, and taxes may apply to international orders and are the responsibility of the customer. Delivery times may vary due to customs processing.