otisroamer.com Return and Refund Policy
Welcome to otisroamer.com, your destination for quality Outdoor and Travel products. We strive to provide you with the best shopping experience possible, but we understand that sometimes things may not go as planned. Heres our Return and Refund Policy to guide you through the process:
Returns Process:
- Returns must be requested by emailing [email protected] within 30 days of receiving your order.
- Please include your order number and the reason for the return in your email.
- We will provide you with further instructions on how to proceed with your return.
Conditions for Returns:
- Items must be unused, in their original packaging, and in the same condition as received.
- Customers are responsible for return shipping costs unless otherwise agreed upon with our customer service team.
Refund Process:
- Refunds will be processed within 5-7 business days after we receive your returned item.
- Refunds will be issued to the original payment method used for the purchase.
- Shipping costs are non-refundable.
Exchange Policy:
- We currently do not offer exchanges. If you need a different item, simply return the unwanted item for a refund and place a new order.
Contact Us:
If you have any questions or concerns about our Return and Refund Policy, feel free to reach out to us at [email protected]. Our dedicated customer service team is here to assist you via email communication only.
We appreciate your trust in otisroamer.com and thank you for shopping with us!